Power Testa

Refund & Returns Policy

At https://powertesta.com (“we,” “our,” or “us”), we are committed to providing you with high-quality Ayurvedic products. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.

1. Return Eligibility

You may return items purchased from our website under the following conditions:

  • Unopened Products: Products that are unopened and in their original packaging can be returned within [number of days] from the date of delivery for a full refund.
  • Opened Products: Opened products may be eligible for exchange only if they are defective or damaged.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [hello@powertesta.com] within [Seven days] of receiving your order to request a return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and further instructions on how to return your items.
  3. Packaging: Please pack the items securely in their original packaging, including all accessories, manuals, and any promotional items included in your order.
  4. Shipping the Return: Ship the return package to the address provided in your RA instructions. You are responsible for the return shipping costs unless the return is due to our error.

3. Refund Process

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • Refund Method: Approved refunds will be processed back to your original payment method within [number of days] of approval. Please allow additional time for your bank or credit card company to process the refund.

4. Non-Returnable Items

The following items are non-returnable:

  • Products that have been opened and used (unless defective).
  • Items purchased on sale or clearance.

5. Exchanges

If you receive a defective or damaged product, please contact us at [hello@powertesta.com] to arrange an exchange. You will need to provide your order number and details about the defective item.

6. Cancellation Policy

If you wish to cancel your order, please contact us at [hello@powertesta.com] as soon as possible. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. Once an order has been shipped, the standard return policy will apply.

7. Contact Us

If you have any questions or concerns regarding our Refund & Returns Policy, please reach out to us:

  • Email: [hello@powertesta.com]
  • Phone: [9266355855]
  • Address: [Nihal Vihar, Nangloi, New Delhi-41]
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